Your Data and Privacy

At NEATS, we understand how important your privacy is.  We take care to maintain your confidentiality in accordance with current data protection laws (GDPR, 2018) and the ethical guidelines of our professional bodies.  These guidelines have been set up to protect your confidential material and ensure that as your therapy service provider, we always conduct ourselves with professionalism and integrity.

We will provide further information on how we manage your privacy rights when we start working together.


At NEATS we will inform you about what, and how your personal information is used, stored, and disposed of.  We take this matter and our duty very seriously and Peter Haggerston, NEATS Co-Director, is our Data Protection Officer.

Our information-gathering/recording activities are divided between,

  • Collecting personal data (only what is required)

  • Guarding that data’s safety, and

  • Showing ourselves as accountable for the data’s safety


We have a robust system in place and will share this with you prior to therapy commencing.  We will not share your personal information with anyone unless we have your express consent to do so.


Individual client data will never be passed to anyone else without your consent as the client. However, it's important to note that confidentiality may be broken if the safety of any of the following is at risk:

  • our own safety

  • you the client

  • the client’s family member(s)

  • other members of the public

Additionally confidentiality may be broken if we are required to do so by law.


NEATS will keep records for 7 years after our work is complete, or in the case of young people, we keep records up to the age of 25.  This is in accordance with GDPR guidance and supports the possibility of accessing returning client data, as well as for those who may wish to lodge a complaint in respect of professional services to either our professional body or our insurers, i.e. in all cases after a long period of time has elapsed.  Once the retainment time is over, i,e, 7 years or when the young person reaches age 25, all paperwork and data information will be shredded and deleted.


Complaints Notice

The client has the right to complain to the Independent Commissioner’s Office (ICO) if they believe there is a problem with the way NEATS is handling their data